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Troubleshooting
For Downloading Photos
Q: Can I connect the camera to the computer when I install the driver?
A: No, the camera should not be connected when installing the driver.
Q: After I finished installing the software, when I download the photos from
my camera, there is an icon showing no photos in camera ? .
A: First make sure that you have taken photos already, then check the total
number of the photos showing on the camera`s LCD.
Please also check if the USB cable is connected to your computer and
camera correctly. If it still does not work, please do the following steps:
If your O/S (operating system) is W in XP or W in 2000
(1) Open [Device Manager] (Select [My computer] on the Desktop,
Press right key/Properties/Hardware/Device Manager?)
(2) Select [Action] [Scan for hardware changes]
If your O/S is W in 98SE or W in ME
(1) Open [Device Manager] (Select [My computer] on the Desktop,
Press right key/Properties/Device Manager)
(2) Press right key/[Refresh]
Q: The camera can`t work after connection, there`s a yellow mark !
showing at Device Manager/Imaging devices/ DaulCamer a
A: Due to a conflict of the computer`s peripheral, please follow below
steps:
(1)Select DaulCamera in [Device Manager]
(2)Press right key/[Uninstall] (If OS is WIN98SE or WIN ME, Press right
key/[Remove])
(3)Remove USB cable
(4)Restart Computer
(5)Re-plug USB cable
Q: After finished installing software and connect the camera to the
computer, in device manager there`s unknown USB device .
A: Please check if your camera was connected to your computer correctly,
if it was, please do the following steps:
(1)Unload driver
(2)Re-install driver.
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